Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, upload images, or contact us for support. This may include:

  • Name and email address
  • Profile information
  • Images you upload for stencil generation
  • Payment information (processed securely by our payment processor)
  • Communication preferences

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your stencil generation requests
  • Manage your account and subscription
  • Send you technical notices and support messages
  • Respond to your comments and questions

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy. We may share your information:

  • With service providers who assist us in operating our platform
  • When required by law or to protect our rights
  • With your consent

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

  • Access and update your personal information
  • Delete your account and associated data
  • Opt out of marketing communications
  • Request a copy of your data

Account Deletion Process

When you delete your account through the app, your account will be soft deleted to protect against free credits abuse. During this period:

  • Your account can be reactivated if you log back in within 30 days
  • After 30 days, your account and associated data will be permanently deleted

This process helps us maintain the integrity of our service while giving you the opportunity to recover your account if the deletion was accidental.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: bllekhollsolutions@gmail.com

Phone: +383 49 346 316

Address: Brigada 123, Suhareke 23000, Kosovo